Complaints

Do you have a complaint? Let's solve it together!

We hope at Biocare Online that you are of course always satisfied with our products and services. However, things can sometimes go wrong with us. It is therefore possible that you have a complaint.

We recommend that you first report complaints to us by emailing info @ biocareonline.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http: //ec.europa. eu / odr . If your complaint is not yet processed elsewhere, you are free to file your complaint via the European Union platform. "